Shipping policy

As soon as your order ships we'll email you a shipping confirmation with a tracking link. You can also sign in to your account to see your orders and track them. Use the email address you placed the order with, and we'll send you a one-time code to sign in.

Tracking can take a day or so to show its first scan after your shipping confirmation arrives. That's normal, and it doesn't mean anything has gone wrong.

Before your order ships

We pack and ship Monday to Friday, excluding US holidays. Orders placed before 1pm EST on a business day usually ship the same day. Anything placed after that, over a weekend, or on a holiday goes out the next business day. During sales and other busy periods, orders can take longer to ship.

Orders with a custom inseam take an extra 5 to 7 business days, and the rest of your order ships with them rather than separately.

If something doesn't look right

If you haven't received a shipping confirmation after 4 business days, please get in touch through our contact form with your order number. During sales and holidays, please allow a little longer. Custom inseam orders take 5 to 7 business days longer to ship, and everything in that order ships together.

Please see My package hasn't arrived if your tracking hasn't updated in a few days, if your delivery date has passed, or if it says delivered and it isn't there.